Priority Queuing ensures that calls are handled in order of priority. When internal or external callers must wait for calls to be completed, they are placed into a queue and assigned a priority of access.
The order of priority for Priority Queuing is as follows:
Priority 1 Recall from Consultation Hold: The called party has placed the calling party on Consultation Hold and replaced the handset. The recall action takes precedence over any of the other "waiting party" actions.
Priority 2 Timed Recall: Refers to trunk calls which were transferred to a party not answering, and recalling to the transferring party.
Priority 3 External Camp-on: Related to trunks which were transferred to a busy device.
Priority
4 Internal Camp-on: Related to internal parties dialing
the
camp-on code, or camping on after a busy time-out period.
Priority 5 Queued Calls: Related to non-dial-in trunks which terminate on busy devices.
Priority 6 Callbacks: Refers to callbacks set up after a busy condition is encountered.
Priority 7 External camp-ons to Groups: Similar to Priority 3 but applicable to groups.
Priority 8 Internal camp-ons to Groups: Similar to Priority 4 but applicable to groups.
Priority 9 Queued Calls to Groups: Similar to Priority 5 but applicable to groups.
Priority 10 Callbacks on Groups: Similar to Priority 6 but applicable to groups.
Waiting calls with the same priority are handled in the order of arrival.
Waiting parties that do not fall into the listed types of priorities (for example, a maintenance Camp-on) are placed at the end of the queue.
Calls waiting for individual devices are given priority over calls waiting for groups.
External waiting parties are given priority over internal waiting parties.
Answered external parties are given priority over unanswered external parties.
This feature does not require programming.
Not applicable
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